Support route
Contact us
Send a general question, retailer enquiry, bug report, legal request or press message to the right Diligo team.
Choose the closest subject so your message reaches the right queue.
Message
Tell us what you need.
For order, delivery or return questions, contact the retailer first. Diligo cannot access retailer orders or process refunds.
Before writing
The fastest route depends on the question.
- Retailer partnerships: choose Retailer enquiry so the catalogue queue sees it.
- Order problems: contact the retailer you bought from.
- Privacy requests: choose Legal or press, or email [email protected].
- Security concerns: email [email protected].